frequently asked questions

What is your store policy!?

Please reference the STORE POLICY link above to find details about our online store operates.

Why am I not being allowed to select a payment method?!

If you have not put in your "BILL TO & SHIPMENT INFORMATION", the system will not allow you to select a payment method and proceed through checkout. Please complete the appropriate fields by clicking "Add/Edit billing address information" on the checkout screen. You will be routed to this link: https://www.herpanache.com/index.php/account-login-maintenance/editaddresscartBT Once you have done that, please complete the appropriate fields (as a registered member or as a guest) and click the appropriate button at the bottom of the screen. The details will populate on the checkout screen and you should then be able to select a payment method and proceed to checkout. If you have any other questions or concerns, please do not hesitate to contact us via the "Live Chat" feature on our website. We will be happy to assist you!!

Do I have to have a PayPal account to make a purchase??

PayPal is considered to be one of the most secure ways to make on-line payments. Please be advised that you DO NOT have to have a PayPal account to make payment for your purchase(s). When you are going through the checkout process, you are welcome to select Paypal as your payment method. Upon doing so, please follow the prompts until your order is confirmed. Once your order is confirmed, you will be taken to the PayPal payment portal where you can select the way you want to pay. You will have the option either log into PayPal OR click "Don't have a PayPal account?" which will enable you to pay as a guest. It will then open to another screen where you can simply put in your debit or credit card information and all other required information to complete your transaction. PayPal will process Visa, Mastercard, Discover or American Express payments and send you a receipt to the e-mail address provided.

Is PayPal the only way that I can make a payment?

No. We also accept Google Checkout or you can complete a "Purchase Order" form and submit your payment via mail with a cashier's check or money order. Please be advised that there are many customers who frequent our website and that due to the demand, if you choose to pay by mail, we cannot guarantee that your item will be available when your payment arrives. Upon receipt of your payment, we will confirm availability of your item and process accordingly. If your item is no longer available, we will contact you to see if you have another item that you would like to order, be issued a store credit or a refund. You can download the order form by visiting the following link: http://issuu.com/herpanache/docs/herpanache.com_order_sheet

How do I sign-up for the "LaYourPanacheAway" program (layaway)??

Isn't it wonderful to have the opportunity to grab a pair...or two...of some of our BEST shoes AND work them into your budget (especially the custom ones)?!!? Sure it is!! With customers like YOU in mind, we have developed the PERFECT program for you!! NOTE: Our "LaYourPanacheAway" shoe layaway program is currently available for items that are $150 and over. To find out which items are eligible, please type "layourpanacheaway" in the search engine of our website. To see the terms of our layaway program, please visit the following link: http://issuu.com/herpanache/docs/layourpanacheaway_agreement

I am not sure what size I should select when ordering?!?

If you have concerns about what size you should order, please click "Ask a question about this product" or use the "live chat" feature above and advise your measurements. Based off the information given, we can advise the most appropriate size. Thank you for your consideration!!

What is your exchange/return policy!?

Please reference the STORE POLICY link above to find details about our online store operates as it relates to our exchange/return policy.

Do you ship internationally?!

Yes, we do ship internationally. There is a flat rate fee of $49.99 that will enable your item(s) to be shipped via USPS Priority Mail International. In effort to help save you money, we will pack as many of your items in one the box as possible (up to 25 pounds). For this, we may remove shoes from their original boxes. If you have any concerns about appropriate pricing, you are welcome to visit http://www.usps.com and reference the prices provided by their online shipment calculator. If you have a SkyBox or mail forwarding account, please be certain to advise in the comment section of checkout or e-mail us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. !! Need more help?!? Please use the live chat link above.

What is your privacy policy?!?

HerPanache.com respects your privacy. Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through HerPanache.com is private, and is maintained by HerPanache.com in a secure and protected environment. It will never be released to any third party. HerPanache.com is a secure site. Once you enter our checkout page, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a safe environment (PayPal or Google Checkout). Sometimes you may get a message that some pages on HerPanache.com are not secure. This is a security alert message which results from browsing to a non-secure page from a non-secure page. HerPanache.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient.

How does the "Reward Program" work?!

The HerPanache.com: Reward Program works like this: For every $10 you spend, you earn $1 in "Panache Bux" that you can redeem on your next purchase. You can either allow your points to accumulate and earn FREE MERCHANDISE or use them every time you make a purchase. Upon return to our website, simply login and click "Reward Program" link below and you will be directed to your "piggy bank". From there, you will be able to follow the prompts and create your own EXCLUSIVE coupon code...instantly. Copy or jot down the code and insert it in the appropriate place that asks for a "coupon code" during the checkout process. That's it!!

How do I check the status of my order?!

At HerPanache.com, there are only 4 order status indications: Pending, Confirmed, Shipped or Canceled. Orders that are indicated as "Pending" means that the order has been logged into the system, but has not yet been confirmed through a valid payment method. "Confirmed" orders mean that the order has been logged and paid for accordingly. Please be advised that if you do not have a receipt from PayPal or Google Checkout, your order has not been confirmed. Once your order has been processed, your order will then go to "Shipped" status. Generally, you will receive a notification from at least 1 of 3 systems: PayPal/Google Checkout, Shipping Easy or the HerPanache.com system with your tracking number. If you do not see the e-mail with your shipping information, please be sure to check your spam folder. Orders are listed as "Canceled" when some or all items were found to be out of stock at the time of processing. PayPal/Google Checkout will send you an e-mail with the exact amount that has been canceled/refunded. Please be sure to cross reference that amount with your order to determine what items will not be available upon arrival of your package from us at HerPanache.com.

Do you have a catalog!?

We are sorry, but because of the demand that we have for our products, we do not have a catalog. Our products tend to move very quickly...sometimes within hours of releasing them for purchase. For this, it is best to make your purchases through our website. If you simply do not like to order things online, you are welcome to call in your order by calling 773-234-3159 OR by using our order form that can be found at the following link: http://issuu.com/herpanache/docs/herpanache.com_order_sheet

What is your "Work From Home" program about?!

The HerPanache.com: Work From Home program great way to earn and save money...from the comfort of your own home!! Simply sign up and earn/save up to 20% on items that you purchase or help us sell. There is no inventory to maintain!! There are no items to ship!! We do all of that for you. :-) All you have to do is share our website with your family and friends and if they purchase, you earn up to 20% commission. For more information, please check out the following "Work From Home" link below, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us via our "live chat" feature.